Complaint Policy

 

At Zimal Shop, customer satisfaction is our top priority. If you encounter any issues with our products or services, we’re here to help resolve them promptly.

  1. How to File a Complaint
  • Email us at Zimalk911@gmail.com with your order number and a detailed description of the issue.
  • Our support team will respond within 24-48 hours to acknowledge your complaint.
  1. Resolution Process
  • We will investigate the issue thoroughly and provide a solution, such as replacement, refund, or further assistance, if applicable.
  • Our goal is to resolve complaints within 5 business days from the time they are submitted.
  1. Types of Complaints Handled
  • Incorrect or damaged products received.
  • Delayed delivery beyond the estimated time.
  • Issues with product quality or functionality.
  • Payment or refund-related concerns.
  1. Our Commitment
  • We take every complaint seriously and work diligently to provide fair and satisfactory resolutions.

If you have any concerns, please do not hesitate to reach out at Zimalk911@gmail.com. Your feedback helps us improve!

Thank you for shopping with Zimal Shop.